FREQUENTLY ASKED QUESTIONS

How do I care for dried/preserved florals?

  • Handle with extreme care- dried and preserved flowers and foliage are delicate!
  • While dried flowers don’t go ‘bad’, we recommend refreshing designs semi- annually.
  • Sunlight can cause color fading to dyed product over time, so you will want to be mindful of the  placement of permanent pieces.

Who processes the credit card transaction?

Credit card payment transaction will be taken care of by our trusted partners. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email ([email protected]) then our supporters will instruct you what to do.

Who can I talk to for custom orders?

We love to help our clients curate designs for larger events and projects! Send us an email inquiry/give us a call to set up a design consultation with one of our trusted reps.

Shipping

Our primary shipping method is FedEx.

 

  • During checkout, please choose from the drop down of shipping options: In-store pickup, Ground, 2-Day Express, and Overnight shipping (with 1-day processing).

 

  • If you prefer to ship the product under your own FedEx account, provide the information in the notes section at checkout.

 

  • After your order is processed and packed, the shipping rate will be added to your order. You will receive a final order confirmation with your package’s tracking information upon completion. 

 

  • We aim to get your order to you by the selected date, but we cannot guarantee it unless ‘Next Day Overnight’ shipping is selected.

 

  • Shipping rates are subject to change at any time. Please email directly for any additional information. [email protected]

Returns/Exchanges

ALL DRIED AND PRESERVED FLOWER SALES FINAL.

Quality Issues: If the product arrives damaged or not as ordered, please email [email protected] with photos within 48 hours of delivery.

To return- send an email with photos to discuss. Your payment method will be refunded once the product has been received in original condition in store.

Do you ship fresh flowers?

We do offer shipping on some of our fresh product. Please contact a sales representative for more information. [email protected]/ 212-929-8264